Return Policy

Effective date: [25/02/2024]

AquaLite Water Corp. is committed to ensuring your satisfaction with our products. Below we detail our returns policy to give you peace of mind when making a purchase. By making a purchase through our website or mobile application, you agree to comply with the terms set forth in this policy.

1. Damaged or Defective Products

If you receive damaged or defective products such as pumps or water dispensers, any non-consumable products, please contact our customer service within 2 days of delivery. If they are consumable products such as the main product, which is Bottled Water, contact us immediately and provide details of the damaged product to facilitate the replacement process or refund your money.

2. Return of Unwanted Products

If you change your mind about your purchase, we accept returns of unopened products in their original condition within 2 days of delivery as long as they are non-consumable products such as pumps or water dispensers. Return shipping costs are the responsibility of the customer.

3. Return Process

To initiate a return process, please contact our customer service. We will provide you with detailed instructions on how to return the products. Be sure to follow the instructions to ensure a successful return.

4. Refunds

Refunds will be processed once we have received and evaluated the returned products. Refunds will be made using the same payment method used for the original purchase.

5. Changes to the Return Policy

We reserve the right to modify or update our returns policy at any time. Changes will be effective immediately upon posting on our website.

For any questions or concerns regarding our delivery and returns policy, please contact us using the contact information provided on our website.

We appreciate your trust in AquaLite Water Corp. We hope you enjoy our products and services!